Document acceptance guarantee
If a document prepared by us is not accepted through our fault, we will correct it free of charge or refund the price of the service.
When the guarantee applies
The guarantee covers the situation where a notary or the landlord refuses to accept the declaration of the owner of the replacement premises, the tenant's declaration or another document prepared by us, and the cause is our error. Examples: incorrect premises details copied from the form, a missing required signature certification in a version that includes it, a defective certification clause, a document's non-compliance with art. 19a of the Act on the protection of tenants' rights.
What we do
- Correction. We correct the document free of charge within 1 working day of the report. If the owner's signature needs to be certified again, we cover the cost.
- Refund. If the correction does not solve the problem, we refund the price of the service paid for that document, within 14 days of accepting the report, by the same payment method.
How to report
Write to kontakt@vaerd.pl within 14 days of receiving the document. Give the order number and the reason for the refusal, preferably with the written justification of the notary or the landlord.
What the guarantee does not cover
- errors in the data given by the client in the form,
- requirements of the notary or the landlord that go beyond the provisions of law,
- notarial fees for the tenant's deed, a translator and other third-party costs, apart from the cost of re-certifying the owner's signature described above,
- the outcome of enforcement or court proceedings.
The guarantee does not exclude or limit the consumer's statutory rights. The information does not constitute legal advice.